Based on the key elements of a business model:

• value chain
• customer value
• earnings

we understand operating concepts, also referred to as business process planning or hospital planning, as the development of the necessary conditions for a prosperous value chain. Our main focus hereby is the achievement of a high customer value with minimal total costs. Together with the results of the process analysis, where concrete improvement potentials are mentioned, the value chain and ultimately the company profit can be sustainably improved.